Silver Gets you started on our Smart Assurance Plan

As a Silver level client you will gain from the following services & benefits:-

• Access to SAS UK IT experts for support and guidance
• Fast response to urgent IT problems
• Clear Service Level Agreement
• First 10 Minutes of Remote and Phone Support per PC/Server Free
• A Preferred Client Discount of 10% on Standard Technical Support Rates
• Virus Definition and Security Patch Updates
• Creation of Acceptable Use Policy
• Monthly Executive Summary Report and Daily System Status E-mail Update
  

Initial Site Survey (27-Point Network Audit):

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring
  

Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

For more information, or to schedule service please call us on 0800 083 7782.