Our most popular Smart Assurance Plan

As a Gold level client you will gain from the following services & benefits:-

• Access to SAS UK IT experts for support and guidance
• Fast response to urgent IT problems
• Clear Service Level Agreement
• First 15 Minutes of Remote and Phone Support per PC/Server Free
• A Preferred Client Discount of 15% on Standard Technical Support Rates
• Virus Definition and Security Patch Updates
• Creation of Acceptable Use Policy
• Monthly Executive Summary Report and Daily System Status E-mail Update
• Client access to Virtual System Administrator
• Unlimited Software Upgrades (labour only)
• Spyware Monitoring and Removal
• Adding and Removing Users
  

Initial Site Survey (27-Point Network Audit):

A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring:

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring
  

Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly On-Site Network Audit and Tune Up:

Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:

• Review and update available security patches
• Check status of Anti-Virus Clients
• Test peripherals, such as UPS(s)
• Perform a full data restore to ensure back-ups are functioning properly
• Review hard drive space, memory, CPU utilization
• Review network documentation and make changes as necessary
• Review routers, firewalls, and switches for failure or problems
• Optimize server for maximum performance and reliability
• Review and install operating system updates
• Test backup and restore data
• In-depth review of server logs for errors and potential problems
• Add and remove users

Email Spam/ Virus Filtering

Thanks to a remote filtering service we offer through IntY MailDefender, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

Web filtering for your business

Real-time protection from web-based viruses, and inappropriate online material
Our Web Filtering service offers real-time protection from web-based viruses, browser vulnerabilities and inappropriate online material. Updated automatically while giving you complete control over your online access needs. So you'll know that your business can work online without ever worrying about the risks of the World Wide Web and without requiring you to purchase and maintain expensive in-house hardware or software.

For more information, or to schedule service please call us on 0800 083 7782.