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Poorly routed calls can be a source of frustration
for customers and reflect badly on your business. One
of the advantages of the Swyx VoIP phone system UK businesses
now have access to is its extended call routing which
easily manages even the most complex call routing needs.
VoIP business benefits of the Swyx call routing VoIP
system include:
- a graphical user interface that allows you to set
up specific sequences of actions for incoming calls
quickly and easily
- the ability to route calls to multiple users or
specific departments
- full interactive voice response (IVR) options
- automate call routing dependent on caller ID, extension
called, time/date/day of call or even the availability
of the person being called as set in their Outlook/Notes
calendar
- routing of calls between sites
- the ability to record certain calls for training
or HR purposes
- ensure sales opportunities and customer satisfaction
are not adversely affected by badly route calls
- save on administration costs and time by routing
external and internal calls efficiently and intuitively
In addition to the above the Swyx VoIP system also
includes the following technical features:
- number/Date/Time to Speech function
- actions: loop, follow me, message, record message,
generate email, voicemail, receive
- DTMF signals, remote inquiry, access IMAP4 mail
server
- decision-dependent actions (Caller ID, Called Extension,
Time/Date/Day, Outlook/Notes Calendar, etc)
- user definable enhancements through COM objects
or procedures in Visual Basic Script
- graphical Script Editor (GSE)
- interactive Voice Response (IVR) via DTMF
- text-to-speech (TTS)
- time and date-dependent actions
- variables: length of call, number, name, date,
time, weekday, extension dialled,
- identification number (PIN)
Download the PDF for full details on Swyx VoIP
conference software
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